Shipping & Refund Policy

Return, Refund, and Replacement Policy

Thank you for shopping at Karaicare.

We are committed to delivering quality products and services to our customers. If you are not satisfied with your purchase or receive a damaged item, please review our policy below for full details on returns, refunds, and replacements.

Interpretation and Definitions

Interpretation

Words with initial capital letters have meanings defined under the following conditions. These definitions shall have the same meaning whether they appear in singular or plural.

Definitions

  • Company (referred to as “the Company”, “We”, “Us” or “Our”) refers to Karaicare.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Karaicare, accessible from https://brown-gaur-738369.hostingersite.com/

  • You means the individual or legal entity accessing or using the Service.

Shipping Policy

Most orders are delivered within 7 to 12 working days from the date of confirmation. Delivery times may vary based on your location and courier availability.

Return & Refund Policy

We offer a 7-day return policy. You may return your product within 7 days of receiving it.

Refunds

  • Refunds will be processed and credited back to the original payment method within 7 business days after we receive and inspect the returned item.

  • Products must be returned in their original packaging and in unused condition.

  • Return shipping costs are the responsibility of the customer unless the product is received in a damaged condition.

Replacement Policy

You are entitled to request a replacement only if the product is damaged or broken upon delivery.

To be eligible for a replacement:

  • The issue must be reported within 7 days of receiving the product.

  • A clear photo or video of the damaged item is required.

  • The product must be returned in its original packaging.

  • Replacements are subject to approval by our support team.

Exclusions:

Replacements will not be provided for:

  • Damage caused by misuse or mishandling

  • Requests submitted after the 7-day window

  • Opened or used items not suitable for return due to hygiene or safety concerns

  • Customized or personalized items

Replacement Timeline:

All approved exchanges and replacements of damaged products will be delivered within 7 business days.

How to Request a Return or Replacement

To initiate a return or request a replacement, please contact us within 7 days of delivery through:

Returning Damaged Goods

You are responsible for the cost and risk of returning the item unless otherwise informed. Please send returns to:

Karaicare Returns Department
Ground Floor, Aarti Arcade,
114, Dr Radha Krishnan Salai,
Krishnapuram, Royapettah,
Chennai, Tamil Nadu 600004,
India

We recommend using a secure, trackable, and insured shipping method. We are not responsible for returned items lost or damaged in transit.

Contact Us

For any questions or concerns about our policy, please contact: